Terms and Policies

In the world of fur, fluff, barks and sniffs, it's mostly joy and cuddles, but we do need to cover some boring stuff to make sure everyone gets the best out of these experiences, so you will find our Terms and Policies below.

When booking a session with us, you agree that you have fully read, and will abide by, all Terms and Conditions stated below.

Index

• Cancellation Policy
• No-Show Policy
• Rescheduling Policy
• Terms of Service

 

Cancellation Policy

We understand that plans can change! If you need to cancel your booking, please do so at least 48 hours before your scheduled session to receive a full refund. Cancellations made within 48 hours of the session will incur a 25% fee of the total booking cost. This helps us cover reserved time and preparation for your visit.

No-Show Policy

We value your time and ours. If you do not attend your scheduled session without prior notice, a 50% fee of the total booking cost will be applied. This ensures we can keep offering availability to other pet owners and maintain the quality of our sessions. More than 2 no-shows may result in the refusal of future bookings.

Rescheduling Policy

If you need to reschedule, we're happy to help! Please let us know at least 48 hours in advance to avoid any fees. Reschedule requests made within 48 hours of the session will be subject to a 25% rebooking fee, depending on availability.

Vaccination Requirements

For the safety of all pets, proof of up-to-date vaccinations is required prior to any session. Owners must provide a copy of their vaccination certificate and authorize us to verify these records with their veterinarian or vaccination provider. All dogs must have gotten, at minimum, their second round of vaccinations and be at least 12 weeks of age. Falsification or intentional misinterpretation of a dog's vaccination status can result in session cancellation at the discretion of the service provider, and may be subject to a Cancellation Fee if applicable.

 

Terms of Service

 

1. Definitions

In this Agreement, 'Service Provider' refers to the provider of the dog socialization sessions, 'Session' refers to the service being provided. 'Client' refers to the individual booking and/or attending the session, and 'Attendee' refers to any person(s) present with the Client during the session. 'Substitute Attendee' refers to a person attending in place of the Client.

2. Assumption of Risk

The Client acknowledges that participation in outdoor dog socialization involves inherent risks, including but not limited to interactions with other animals, environmental hazards, and exposure to allergens or contagious diseases. By attending, the Client voluntarily assumes all risks associated with participation, for themselves, their dog, and any persons they bring, or send on their behalf as the session's Substitute Attendee. The Client is responsible for informing any Attendee or Substitute Attendee of the Assumption of Risk.

3. Vaccination and Health Verification

The Client must provide proof of up-to-date core vaccinations for their dog prior to participation. The Client agrees that the Service Provider may verify vaccination records directly with the veterinarian or vaccination provider. The Client authorizes their veterinarian or vaccination provider to release such information. All dogs must have gotten, at minimum, their second round of vaccinations and be at least 12 weeks of age.

4. Responsibility for Damages and Losses

The Client accepts full responsibility for any losses, damages, injuries, illnesses, or legal claims arising from their actions, their dog's actions, or the actions of any Attendee or Substitute Attendee they bring. This includes damages caused to persons, animals, or property.

5. Attendees and Substitute Attendees

Any Attendee participating or attending the session in addition to the Client is the sole responsibility of the Client, and is assumed to also have been made aware of, and agreed to, the Assumption of Risk mentioned herein.

If a Substitute Attendee attends in place of the Client, they will be considered the acting dog handler for the session. The Client retains full financial and legal responsibility for any actions, damages, or injuries involving the Substitute Attendee (unless deemed otherwise by local law), and by extension the dog the Substitute Attendee is acting as the handler of. The Client must inform the Substitute Attendee of all Terms of Service prior to attendance. Substitute Attendees are assumed to have been informed of, and agreed to, said Terms of Service. Failure of such notification of the Terms of Service to the Substitute Attendee will not be considered the fault of the Service Provider, and any issues or claims for compensation/ reparation that may arise due to such will be considered the responsibility of the Client and/ or the Substitute Attendee.

6. Financial and Legal Liability

The Client agrees to bear all financial costs, including but not limited to medical expenses, veterinary fees, repair or replacement of damaged property, and legal fees, arising from any loss, harm, or damage of any form (mental, physical, or otherwise) caused to other people, animals, or property due to actions by the Client, their dog(s), any Attendee they bring, or any Substitute Attendee that participates on their behalf. This includes any harm, injury, illness, or damage caused to the Service Provider and/or the Service Provider's dog, when such harm is not the fault of the Service Provider or the Service Provider's dog, or is caused due to violation of any of the mentioned Terms of Service.

7. Cancellation Policy

Cancellations made within 48 hours of the scheduled session will incur a fee equal to 25% of the booking cost. No-shows will also incur a fee equal to 50% of the booking cost. The Client remains responsible for payment even if a Substitute Attendee attends.

8. Indemnification

The Client, and/ or any Substitute Attendee who attends on their behalf, agrees to indemnify and hold harmless the Service Provider from any and all claims, damages, liabilities, and expenses arising from the Client or Substitute Attendee's participation in the sessions, whether caused by negligence or otherwise.

9. Agreement to Terms

By booking a session or service, the Client affirms they have read, understood, and agreed to the terms stated under the Terms of Service, and that these terms are binding upon them.